| General | |
|---|---|
| Account Creation | Kindly put correct number for OTP |
| Password Creation Issue | Kindly create password with strong characters |
| Log in Failed | Kindly refresh the page and again Log In |
| Buy | Redressal |
|---|---|
| Buy Gold TradeX - Otp Generation Issue (Registration) | Contact Customer Care for Assistance 18001030017 (Toll Free) |
| Customer Address Details Related Issue- State & Union Territory not Added | |
| Gold rate not updated based on various figures (Amount/Weight) | |
| Customer profile details not captured | |
| Payment Related Issues - A. Payment Failed || B. Payment Success, Order Confirmed, SMS Received but Invoice copy not received by Email |
| Sell | Redressal |
|---|---|
| Sell Gold TradeX - OTP Generation Issue | Contact Customer Care for Assistance 18001030017 (Toll Free) |
| Sell successful - but SMS & Email not received | |
| Sell successful, SMS & Email received but payment not processed neither got SMS regarding the estimated timeline | |
| Payment not credited into Customer Bank/Wallet Account | |
| Gold balance not settled in Gold TradeX Account |
| Redeem | Redressal |
|---|---|
| Ref ID Not generated | Contact Customer Care for Assistance 18001030017 (Toll Free) |
| Ref ID Generated but SMS Not received | |
| OTP Not generated | |
| OTP Generated but Ref ID Not valid | |
| Differential amount pushed from POS but not showing in Gold TradeX | |
| Transaction Failure from POS but Success in Gold TradeX Site |
| MISC | Redressal |
|---|---|
| Buy/Redeem/Sell tab option not functioning | Contact Customer Care for Assistance 18001030017 (Toll Free) |
| Site Down Time | |
| Site Refresh Issue | |
| Site Speed | |
| Live Gold Rate |