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Who is Gold TradeX?

Gold TradeX is a Digital platform for Gold transactions. Senco Gold and Diamonds is a brand owned by Senco Gold Limited (‘the Company’), having a legacy of over eight decades. The company was originally incorporated as Senco Gold Private Limited on August 22, 1994, at Kolkata, West Bengal, under the provisions of the Companies Act, 1956.

Later, in order to expand its activities in the field of manufacturing & retailing of Gems & jewellery business, the company was converted to a public limited company in Aug 2007 with the name Senco Gold Limited. In 2020, Senco Gold & Diamonds was ranked as India’s 2nd Most Trusted Jewellery Brand by TRA Brand Trust Report (India Study).

What are the eligibility criteria for Gold TradeX?

Any Indian resident with a valid PAN Card, Aadhar Card, and a Bank Account in their name can enroll for Gold TradeX.

Is KYC mandatory?

It is mandatory to upload your PAN and Aadhar card in your Gold TradeX account to complete your KYC verification process before making any transaction.

What is the minimum & maximum amount of Gold I can buy?

The minimum quantity/value of Gold TradeX purchase is 0.050g or the equivalent amount of 0.050g, and the maximum amount of purchase is Rs. 10 Lacs per transaction. There is a limit of Rs. 100 Lacs per day, which can be purchased as long as KYC requirements are complied with.

What is the purity of Gold offered under Gold TradeX?

Gold TradeX offers 24 Karat Gold of 995 purity (99.5% pure).

How can I get my portfolio statement?

An online statement will always be available, which you can view by clicking on ‘Portfolio Statement’ in your Gold TradeX account. A monthly balance statement will also be sent to customers through email.

How is the buy/sell rate determined?

Gold TradeX displays daily buy-sell rates for customers based on prevailing market rates, payment gateway charges and a nominal commission for the service provided.

How can I sell Gold TradeX?

You can sell your gold digitally by following the easy steps mentioned on our homepage.

How can I redeem Gold TradeX?

You can visit 160+ Senco Gold and Diamonds showrooms or go to to purchase jewellery, gold coins, or diamond, platinum, or polki jewellery using your accumulated gold quantity or value. You are also eligible to convert your accumulated gold value into the Marigold Scheme payment, where you will receive a voucher code that can be redeemed at the store to pay for the scheme amount.

Why is the Buy Price different from the Sell Price?

Gold TradeX buys international-grade bullion from Bullion suppliers and sells this to consumers. When customers sell gold back to us, we sell it back to bullion dealers in the wholesale bullion market, where the buyback rate is different than the selling rate – buy-sell rate.

In addition to the buy-sell rate in the commercial bullion market, GST is added to the buy price, but it is not levied on any sell transactions. Further, there are charges incurred on the payment gateway, insurance, and custodian fees, which also contribute to the difference in buy and sell price.

Is my digitally purchased gold kept in safe custody?

Yes, the gold purchased digitally by you is kept in safe custody in your Gold TradeX account with a bonafide custodian as mentioned in the T&C. We use only well-established and reputed firms such as Sequel Logistics as a custodian.

Who will ensure the physical vault?

Gold TradeX has partnered with the global market leader in secure logistics and vault services to store gold. As part of their duty, the secure storage provider takes out a comprehensive insurance policy, which includes coverage on your gold. Over and above that, Gold TradeX has insurance cover for the period when the gold is in transit, and when the gold leaves the vault. We review our risk and insurance policies regularly to ensure that we are covered for additional or specific risks.

Is there any lock-in period for this plan?

For security reasons, you can sell your gold digitally only after 2 working days from the date of purchase.

What is the benchmark for the price of Gold TradeX? Can MCX be taken as a benchmark?

There is no benchmark for comparing the price of Gold TradeX. MCX cannot be considered as a benchmark, since there are many differences between Gold TradeX and MCX. MCX gives the price of future contracts, which doesn’t give the landed price by factoring in the cost of logistics, insurance, safekeeping, etc. MCX also does not include pan India delivery, and based on the contract, it gives delivery at only a few locations like Mumbai, Ahmedabad, Delhi, etc. Gold TradeX gives delivery across the country, and includes the cost of storage, insurance, trustee fees and gives you the landed, complete price of Gold. Also, the gold price quoted in newspapers and on various websites is the wholesale price in multiples of 1kg of gold. Gold TradeX price is valid for fractional grams and therefore is not directly comparable and the rates are also exclusive of GST.

Can someone else sell OR redeem the Gold on my behalf?

No, only the account holder can sell or redeem the accumulated gold.

What happens in case there is a demise of the customer during the tenure of the plan?

In case of the demise of the customer, we shall transfer the gold to the authorized nominee’s Gold TradeX account.

How can one change their registered mobile number on Gold TradeX?

If you would like to change your registered mobile number, you have to answer a few security questions in your Gold TradeX account.

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